Air Indo Airlines Tech Pvt Ltd ("Air Indo", "we", "us") respects your privacy. This policy explains what information we collect from travellers and agents, how we use it, and the choices you have. By using our website and services, you agree to the practices described below.
1. Information We Collect
- Account details — name, mobile number, email, and login credentials when you sign up as a user or agent.
- Booking details — traveller names, contact details, travel dates, routes, and preferences needed to search and confirm flights, hotels, trains and bus bookings.
- Payment information — payments are processed securely by our payment partner (Razorpay). We do not store your full card, UPI or bank credentials on our servers.
- Usage data — device, browser, and interaction data used to keep the service secure and improve it.
2. How We Use Your Information
- To create and manage your account and process your bookings.
- To confirm transactions and send booking, payment and support updates via SMS, WhatsApp or email.
- To calculate and credit agent commissions and wallet balances.
- To provide customer support and respond to your queries.
- To detect fraud, secure the platform, and meet legal obligations.
3. Sharing of Information
We share information only as needed to deliver our services — for example with airlines, hotels and travel suppliers to fulfil your booking, and with our payment and messaging partners. We do not sell your personal data to third parties. We may disclose information where required by law.
4. Data Security
We use industry-standard measures including encrypted connections and secure sessions to protect your data. Payment processing is handled by PCI-compliant providers. While we work hard to protect your information, no method of transmission over the internet is completely secure.
5. Cookies & Sessions
We use essential cookies and secure session tokens to keep you signed in and to remember your preferences. You can control cookies through your browser settings, though some features may not work without them.
6. Your Rights
You may request access to, correction of, or deletion of your personal data, subject to legal and booking-record retention requirements. To make a request, contact us using the details below.
7. Data Retention
We keep booking and transaction records for as long as required for accounting, legal and tax purposes, and account information for as long as your account is active.
8. Contact Us
For any privacy questions or requests, contact:
Air Indo Airlines Tech Pvt Ltd
Bhogapuram International Airport, Vizianagaram 531023, Andhra Pradesh, India
Email: support@airindo.in
Phone: +91 99633 12828
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with a revised "Last updated" date.
